Withdrawal process from 1 September 2026
Prerequisites for withdrawal
What you need to know before withdrawing your crypto-assets held on Shares: You may only send crypto-assets to a self-hosted wallet or an exchange account belonging to you (Travel Rule regulation).
How to withdraw my crypto-assets
Steps to follow
1. Tap "SEND" in the application
2. Enter your destination wallet address, which must belong to you
3. Select the asset to withdraw
4. Enter the amount to transfer
5. Review the transaction summary. Make sure that:
○ the chosen address can receive a deposit on the displayed blockchain
○ your euro balance is sufficient to cover the withdrawal fees
6. Confirm the transaction by tapping "CONFIRM"
Travel Rule regulation & wallet verification
To comply with European regulation, Shares could ask you to verify your wallet address before making a crypto withdrawal, by sending an amount of one euro from your beneficiary wallet address to a Coinbase-hosted wallet address.
My withdrawal status
Transfer in progress
This status indicates that your withdrawal is being processed: it disappears once the transfer is confirmed on the blockchain. You will receive a transfer confirmation in your account within the application. In some cases, our compliance team may need to manually verify your transaction. In that case, processing may take longer.
Transaction confirmed
Once your withdrawal has been processed, you can view your transaction in the application. To verify that the transfer has been completed, you can also copy the transaction ID and check the transfer on your preferred blockchain explorer.
Transferable crypto-assets
You may withdraw all crypto-assets available for purchase on Shares.
| Asset |
Ticker |
Network |
Minimum |
| Avalanche |
AVAX |
Avalanche C-Chain |
0.1 |
| Bitcoin |
BTC |
Bitcoin |
0.00006000 |
| The Graph |
GRT |
Ethereum (ERC-20) |
3 |
| Bitcoin Cash |
BCH |
Bitcoin Cash |
0.001 |
| Tezos |
XTZ |
Tezos |
1 |
| Dogecoin |
DOGE |
Dogecoin |
1 |
| Cardano |
ADA |
Cardano |
5 |
| 1inch Network |
1INCH |
Ethereum (ERC-20) |
1 |
| Shiba Inu |
SHIB |
Ethereum (ERC-20) |
1 |
| Internet Computer |
ICP |
Internet Computer |
1 |
| Ankr |
ANKR |
Ethereum (ERC-20) |
1 |
| Solana |
SOL |
Solana |
0.02 |
| Decentraland |
MANA |
Ethereum (ERC-20) |
1 |
| Stellar Lumens |
XLM |
Stellar |
1 |
| Ethereum |
ETH |
Ethereum |
0.001 |
| Litecoin |
LTC |
Litecoin |
0.001 |
| Filecoin |
FIL |
Filecoin |
1 |
| Curve |
CRV |
Ethereum (ERC-20) |
1 |
| Cronos |
CRO |
Cronos / Crypto.org Chain |
1 |
| Uniswap |
UNI |
Ethereum (ERC-20) |
0.5 |
| Ethereum Classic |
ETC |
Ethereum Classic |
1 |
| Aave |
AAVE |
Ethereum (ERC-20) |
0.15 |
| Ethereum Name Service |
ENS |
Ethereum (ERC-20) |
1 |
| Cosmos |
ATOM |
Cosmos Hub |
1 |
| Mina Protocol |
MINA |
Mina |
1 |
| Polkadot |
DOT |
Polkadot |
4 |
| ApeCoin |
APE |
Ethereum (ERC-20) |
1 |
| Algorand |
ALGO |
Algorand |
1 |
| Chainlink |
LINK |
Ethereum (ERC-20) |
0.5 |
| Chiliz |
CHZ |
Ethereum (ERC-20) |
1 |
| Basic Attention Token |
BAT |
Ethereum (ERC-20) |
1 |
| Ripple |
XRP |
XRP Ledger |
1 |
Withdrawal fees: how are they calculated?
Network fees applicable to transactions are fully covered by Shares for all crypto-assets listed on the Shares platform.
If the crypto-asset concerned is not listed on Shares, the client will not be able to place an order for that asset.
Where the crypto-asset concerned is not listed on Shares and Coinbase Prime applies its own network fees to Shares, Shares reserves the right to pass those fees on to the client. Shares undertakes to inform clients of any such change at least two (2) months before it takes effect.
Withdrawal process from 24 July 2026 to 31 August 2026
Due to longer-than-expected technical development time for the new transfer-related features, the following process must be followed for transfer requests until 31 August 2026.
Steps to follow
1. Submit a transfer request by sending a message via InterCom to our customer service team or by email to support@shares.io
2. You may only send crypto-assets to a self-hosted wallet or an exchange account belonging to you (Travel Rule regulation).
3. Provide your destination wallet address (which must belong to you) in your message, along with the asset to withdraw and the amount to transfer 4. Review your transfer request summary. Make sure that:
○ the chosen address can receive a deposit on the displayed blockchain ○ your euro balance is sufficient to cover the withdrawal fees
5. We will respond within a maximum of 48 hours to acknowledge receipt of your transfer request and proceed with the transfer
6. We will notify you via InterCom or by email once the transfer request has been submitted on the blockchain
Travel Rule regulation & wallet verification
To comply with European regulation, Shares could ask you to verify your wallet address before making a crypto withdrawal, by sending an amount of one euro from your
self-hosted address to a Coinbase-hosted wallet address that will be communicated to you via InterCom or by email.
My withdrawal status
Transfer in progress
You will receive a transfer confirmation via InterCom or by email. In some cases, our compliance team may need to manually verify your transaction. In that case, processing may take longer.
Transaction confirmed
To verify that the transfer has been completed, you can copy the transaction ID and check the transfer on your preferred blockchain explorer.
Transferable crypto-assets
You may withdraw all crypto-assets available for purchase on Shares. (same table as above)
Withdrawal fees: how are they calculated?
Network fees applicable to transactions are fully covered by Shares for all crypto-assets listed on the Shares platform. If the crypto-asset concerned is not listed on Shares, the client will not be able to place an order for that asset. Where the crypto-asset concerned is not listed on Shares and Coinbase Prime applies its own network fees to Shares, Shares reserves the right to pass those fees on to the client. Shares undertakes to inform clients of any such change at least two (2) months before it takes effect.
